Refund Policy

Effective Date: Feb 2025

1. Introduction

At Betechky Web Solution and Design ("we," "us," or "our"), we are dedicated to providing exceptional services that meet and exceed our clients' expectations. This Refund Policy outlines the circumstances under which refunds may be issued for services purchased from us.

2. General Refund Guidelines

Due to the personalized and customized nature of our services—including Business Strategy, Product Design, Website Design, UX/UI Design, SEO, Template Creation, Marketing, Printing Services, Graphic Design, and CRM solutions—we have specific guidelines regarding refunds:

• Customized Services: Many of our offerings are bespoke and tailored specifically to each client's needs. Once work has commenced, resources have been allocated, and intellectual property has been shared, which cannot be reclaimed.

3. Refund Eligibility

We strive for complete client satisfaction. Refunds may be considered under the following conditions:

• Project Cancellation Before Commencement: If you decide to cancel your project before any work has begun, you may be eligible for a full refund of any deposit or upfront payment made.
• Project Cancellation During Initial Phase: If you cancel after work has started but before the initial concepts or drafts are delivered, a partial refund may be issued. This refund will deduct fees for the time and resources expended up to that point.
• Delays in Delivery: If we are unable to deliver the agreed-upon services within a reasonable timeframe and no alternative arrangements have been made, you may request a refund.

4. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• After Delivery of Initial Concepts: Once initial designs, drafts, prototypes, or any form of deliverable have been presented, the project is considered in progress, and refunds are not available.
• Change of Mind: If you simply change your mind or no longer require the services after work has commenced, we cannot offer a refund.
• Dissatisfaction Without Justification: We value feedback and will work with you to make revisions. However, dissatisfaction must be accompanied by specific reasons related to the scope of work agreed upon.
• Third-Party Services: Fees for third-party services (e.g., domain registrations, hosting services, stock images, printing costs) are non-refundable once those services have been initiated or purchased on your behalf.

5. Revision and Amendment Policy

• Revisions: We offer a specified number of revisions for our services (as outlined in your service agreement). Beyond this, additional fees may apply.
• Amendments to Scope: Significant changes to the project scope after commencement may affect timelines and costs. Refunds are not applicable in such cases.

6. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Contact Us Promptly: Reach out to us within 1 days of the issue arising at [email protected] or +1 (431) 441 6772.
• Provide Detailed Information: Include your name, project details, the reason for the refund request, and any supporting documentation.
• Refund Assessment: We will review your request thoroughly and may require additional information or clarification.
• Resolution: You will receive a written response within 10-15 business days outlining our decision and any applicable refund amount.

7. Processing Refunds

• Approved refunds will be processed within 15-30 business days using the original payment method unless otherwise agreed upon.
• Please note that financial institutions may require additional time to reflect the refund in your account.

8. Our Commitment to You

Our goal is to deliver high-quality services that align with your vision and objectives. If you have any concerns or are dissatisfied at any stage of the project, we encourage you to communicate with us so we can address the issue promptly.

9. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.

10. Contact Us

If you have questions or need further clarification regarding our Refund Policy, please contact us:

• Email: [email protected]
• Phone: +1 (431) 441 6772
• Address: 200-1460 Chevrier Blvd, Winnipeg MB, Canada, R3T 1Y6

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Cancellation Policy

Effective Date: [Insert Date]

1. Introduction

At Betechky Web Solution and Design ("we," "us," or "our"), we are committed to providing exceptional services through our All-in-One Marketing Platform ("the Platform"). We understand that circumstances may change, and you may need to cancel your subscription. This Cancellation Policy outlines the terms and conditions for canceling your subscription to the Platform.

2. Subscription Plans

We offer flexible subscription plans to meet the diverse needs of our clients. Details of your specific plan, including billing cycles, fees, and included services, are outlined in your service agreement or account settings.

3. Cancellation Terms

3.1. How to Cancel

• Notification: To cancel your subscription, please notify us by emailing [Your Email Address] or by submitting a cancellation request through your account dashboard.
• Information Required: Include your account details and the reason for cancellation (optional but appreciated to help us improve our services).

3.2. Notice Period

• Monthly Subscriptions: Please provide at least 30 days' notice before your next billing date to avoid being charged for the upcoming month.
• Annual Subscriptions: Annual subscriptions require a 60-day notice prior to the renewal date.

4. Effective Date of Cancellation

• Processing Time: Cancellations will be processed within 5 business days of receiving your request.
• Service Access: You will retain access to the Platform until the end of your current billing cycle unless you request immediate termination.

5. Refunds and Credits

5.1. Monthly Subscriptions

• No Refunds: Payments for monthly subscriptions are non-refundable. Services remain active until the end of the billing period.

5.2. Annual Subscriptions

• Pro-Rated Refunds